FAQ

Tickets

Yes, you can only buy tickets online, you can book them here

Tickets cannot be refunded, but you can change the time and date. You can easily do it yourself in the ticket support.

We offer the special price every day of the week. Prices start from €17,95

We work with time slots to regulate crowds and to avoid queues. Because of this there will be enough space for you to get creative and have fun creating content in our experience. You can stay as long as you like.

We offer the special rate for kids from the age of 3-11 years old, prices start from €17,95. Kids from the age of 0-2 can enter for free.

If you have a CJP pas you get 15% discount and with a I amsterdam city card you get 25% discount. 

Get your tickets here. We’ll ask you to show this card at the entrance.

Experience

Come as you are, bring your (fully charged 😉 ) phone and/or camera and a good mood. If you have more stuff, you can store it in our free lockers.

You can take all the time you need to go through the experience.

We have different package. If your interested in this please send an e-mail to scholen@the-upsidedown.com. We are happy to help you plan your visit!

If you’d like to visit us with a school? We offer a CJP discount for schools. Please send an e-mail to scholen@the-upsidedown.com

 

Yes, you can. Please send us an e-mail to collab@the-upsidedown.com. We are happy to help you plan your event!

Yes! We would love that! Please send us an e-mail to scholen@the-upsidedown.com. We are happy to help you plan your visit!

We’re sorry to hear you haven’t received them. You can check them here.Fill in your ticket number starting with 77… you can find it on your ticket.

If you still experiencing any issues please contact us on Whatsapp

We love dogs! But unfortunately they are not allowed in our experience.

Facilities

 

Your selected time slot is when we would like to welcome you at the entrance. Bear in mind in busy period you can be ask to queue up

You’ll have enough time to put your stuff in a (free of use) locker and have visit in our awesome toilet.

There is a parking garage with plenty of parking spots available underneath our museum. When you show your parking card to our staff, you’ll receive 15% discount on your parking costs.
More info: click here

If you visit us by train you can go to RAI station. You can also come by metro/tram, therefore you can use stop Europaplein or RAI station. Check your journey on https://reisinfo.gvb.nl/nl

We have free lockers for you to use in our experience. If you have some bigger luggage, we can store it in the back. For both use at own risk.

Yes, we are wheelchair friendly. There is an elevator and almost all the rooms are accessible, our staff is happy to help you get around in the experience. Want to know more, contact us on Whatsapp