FAQ

Tickets

Yes, you can only buy tickets online, you can book them here

Tickets cannot be refunded, but we can change the time and date for you. Please contact us on hello@the-upsidedown.com

On Wednesdays from 12:00 – 19:00 and on Saturdays and Sundays from 10:00 – 14:00 for €15,95.

We work with time slots to regulate crowds and to avoid queues. Because of this there will be enough space for you to get creative and have fun creating content in our experience. You can stay as long as you like.

We offer a special kids price (3-11 years old) of €15,95 on Wednesdays from 12:00 – 19:00 and on Saturdays and Sundays from 10:00 – 14:00.

If you have a CJP pas you pay €21,20 (15% discount) and with a IAmsterdam Card (tourist card) you pay €18,71 (25% discount) For more information about the Amsterdam Card https:// www.iamsterdam.com/en

We’ll ask you to show this card at the entrance.

 

Experience

Come as you are, bring your (fully charged 😉 ) phone and/or camera and a good mood. If you have more stuff, you can store it in our free lockers.

You can take all the time you need to go through the experience.

If your group is bigger then 10 people you can send an e-mail to hello@the-upsidedown.com. We are happy to help you plan your visit!

If you’d like to visit us with a school? We offer a CJP discount for schools. Please send an e-mail to hello@the-upsidedown.com

 

Yes, you can. Please send us an e-mail to hello@the-upsidedown.com. We are happy to help you plan your event!

Yes! We would love that! Please send us an e-mail to hello@the-upsidedown.com. We are happy to help you plan your event!

We’re sorry to hear you haven’t received them. You can check them with this link https://custom.eventix.nl/sharingbox/ 

If you still experiencing any issues please contact us on Whatsapp

Facilities

Please come 10-15 minutes before your time slots starts. Therefore you’ll have enough time put your stuff in a (free of use) locker and have visit in our awesome toilet.

There is a parking garage with plenty of parking spots available underneath our museum. When you show your parking card to our staff, you’ll receive 15% discount on your parking costs.
More info: https://www.apcoa.nl/parkeerplaats/amsterdam/apcoa- parking-flow-amsterdam/

If you visit us by train you can go to RAI station. You can also come by metro/tram, therefore you can use stop Europaplein or RAI station. Check your journey on https://reisinfo.gvb.nl/nl

We have free lockers for you to use in our experience. If you have some bigger luggage, we can store it in the back. For both use at own risk.

Yes, we are wheelchair friendly. There is an elevator and almost all the rooms are accessible, our staff is happy to help you get around in the experience. Want to know more, contact us on Whatsapp